Privacy & data safety

• Parent account info — your name, email address, and billing details so you can sign in, and so we can process your subscription. We never see your full card number.
• Your child's basic info — their first name, grade level, and the learning goal you set for them, so their tutor (Vera) can greet them by name and teach at the right level.
• Their tutoring activity — the questions they ask and the lessons Vera works through with them, plus simple progress numbers like minutes studied and problems solved. This is what powers the progress dashboard you see as a parent.

That's the whole list. We don't collect anything else, and we don't ask for more than we need.

A child can't sign up for Vizo on their own. A parent creates the account, sets up the student login, and controls it from there — including changing or deleting their child's information. This is also how we handle privacy for students under 13, in line with COPPA, the US children's privacy law: we collect a child's information only through the parent's account, with the parent's knowledge and consent.

We don't sell, rent, or share student or family data with anyone — not advertisers, not data brokers, not anyone. We don't show ads, and we never use your child's messages or their tutoring work for advertising or to train advertising products. Our only business is the subscription you pay for.

Everything a student does with Vera — every question, every lesson, every practice problem — is private to their account and to you, through your parent dashboard. No other family sees it, and it isn't published anywhere.

All information travels over encrypted connections, is stored securely, and access is locked down so only your family's accounts can see your family's data. Subscriptions and payments are handled by Stripe, a major payment provider — your card details go straight to them and are never stored on our servers.

You can review everything your child has done right from your parent dashboard, any time. If you'd like a copy of your child's data, want something corrected, or want us to delete it — or if you'd like to close your account entirely — just email us at hello@vizolearning.com. We'll take care of it promptly, and deletion means deletion: your child's tutoring history is removed from our systems. You can also cancel your subscription anytime from the billing page, with no contract and no hassle.